Job Title:          Sales Manager

Department:     Motorcycle Sales

Supervisor:       General Sales Manager and General Manager

Summary Description

Lead and manage employees by training and motivating all sales personnel while assisting in the oversight of the Sales Department operations.  Ensure the intensity and consistency of application of the dealership process. Ensure the structure of all deals worked are in compliance with dealership policies resulting in maximizing the volume of bike sales with an emphasis on new bikes. Consistently strive to maximize front-end PUS as well as back end PUS, while delivering a high level customer experience and upholding the highest ethical standards.

Duties & Responsibilities

• Oversee and manage all operations regarding sales of new and used vehicles.
• Ensure that the Sales Department contributes acceptable levels of gross margin and net profits.
• Ensure adherence to the dealership sales process and track results daily using eleads and other measures.
• Ensure Sales Manager Check as well as subordinate checklists are completed and adhered to
• Maintain clean, efficient facilities.
• Ensure sales personnel are alert, well trained, motivated, and available when needed.
• Set quotas for sales personnel in accordance to their skill levels.
• Review eleads on a daily basis, throughout the day and use it to evaluate and train all sales personnel.
• Oversee sales, trade-ins, and delivery of all new and used vehicles.
• Maintain the sales history and/ or vehicle history log in accordance with dealership policy.
• Maintain the inventory control system along with new profit objectives to eliminate the possibility of lower than anticipated profits.
• Become familiar and efficient with all phases of the computer system required for sales management.
• Oversee the management of new and used bike inventory in accordance with dealership policy.
• Maintain a balanced new and used inventory in proportion to sales and projected sales.
• Adhere to established procedures to ensure timely and proper completion of all paperwork.
• Maintain a showroom with a variety of vehicles set-up with an appropriate variety of accessories and paint schemes, displayed in a way that draws customers.
• Ensure that customers are greeted immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs, wants, and the ability to buy.
• Follow the dealership sales process so that all customers receive consistent treatment when visiting our dealerships.
• Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Ensure adherence to the to the dealership quotation methodology for vehicle sales, trade-ins, and purchases.
• Adhere to and enforce established road test, pre-delivery inspection, and vehicle delivery policies.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”.
• Carry out the daily Sales Manager Checklist.
• Adhere to dealership sales and lead follow-up procedures.
• Adhere to budgeted revenue and expense objectives.
• Execute promotional campaigns.
• Maintain efficiency reports on all sales personnel.
• Update and provide reporting to the General Sales Manager and General Manager as requested.
• Monitor and communicate monthly and annual objectives for the department in collaboration with the General Sales Manager and General Manager.
• Attend training sessions to keep current with Sales Department issues and sales trends.
• Establish departmental work schedule, balancing the workloads of all employees.
• Train all sales personnel to use the dealership sales process.
• Ensure adherence to policies and procedures for the Sales Department in concert with the General Sales Manager and the General Manager.
• Assist the General Sales Manager with recruiting, interviewing, hiring and firing of employees.
• Provide appropriate training for all Sales Department employees in all areas necessary to deliver results.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all employees.
• Train all sales personnel.
• Ensure adherence to policies and procedures for the Sales Department in concert with the General Sales Manager and the General Manager.
• Assist the General Sales Manager with recruiting, interviewing, hiring and firing of employees.
• Provide appropriate training for all Sales Department employees in all areas necessary to deliver results.

Qualifications & Job Requirements

• Five years’ progressive experience within the Sales Department of a motor vehicle dealership or comparable experience managing a sales organization.
• High School Diploma or equivalent degree or greater required. 
• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Ability to take initiative and problem solve. 
• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big ticket retails sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail. 
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• High energy level needed.
• Be self-motivated, positive, driven and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
• Valid driver’s license and motorcycle endorsement.

Physical Demands

• Requires the use of both hands.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Job Title:          Motorcycle Sales Associate/Fit Specialist

Department:     Motorcycle Sales

Supervisor:       Sales Management Team

Summary Description

Focus on the in-store customer experience; follow up with dealership customers & presentation of Harley-Davidson motorcycles. The sale of Harley-Davidson motorcycles to dealership customers appropriate to their preferences and needs by applying the dealership sales process, working in concert with assigned teams and an Assistant Sales Manager (ASM). 

Duties & Responsibilities

• Welcome guests into the dealership.
• Narrow down the selection of Harley's to find which ones fit the customers’ needs.
• Follow up phone calls to customers.
• Selling the fun and excitement of Harley-Davidson to customers.
• Responsible for making sure that every person encountered on the sales floor is entered into the Traffic Log.
• Aggressively but politely following up on all prospective customers.
• Meet and exceeding contact goals as assigned by the Sales Manager.
• Follow all procedures to complete all paperwork accurately and in a timely manner.
• Maintain the showroom and display of motorcycles in a manner appealing to customers.
• Remain alert and on the floor, at all times.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs and wants.
• Practice an effective selling methodology so that all customers receive consistent treatment when doing business (steps 1 through 4 of the Lemco sales process).
• Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the ASM and/or Sales Manager.
• Attend training sessions as requested by the Sales Manager.
• Perform other related duties as assigned or requested.

 Supervisory Responsibilities

• None

 Qualifications & Job Requirements

• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big ticket retails sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail. 
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• Ability to get along with broad customer base.
• High energy level needed.
• Be self-motivated, positive, driven and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
• Ability to handle confidential information responsibility required.
• High school diploma preferred.
• Valid driver’s license and motorcycle endorsement.

 Physical Demands

• Requires the use of both hands.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push an 800+lb motorcycle.

 Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management. 

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Job Title:                      Lot Porter

Department:                 Service

Supervisor:                   Service Manager

Summary Description

Moves and cleans motorcycles, keeps the motorcycles in sound working condition, and helps the Service Manager as requested.

Duties & Responsibilities

• Provide prompt, dependable, high quality service to internal and external customers.
• Maintain the highest level of customer satisfaction.
• Maintain clean, efficient work areas and service facility, including company property such as work trucks and trailers.
• Transferring units in and out of the Service Department.
• Forklift operations.
• Washing/Detailing all units.
• Unloading new units off freight trucks.
• Assembly and PDI of new units.
• Maintaining the entire lot.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Must have 2+ years of motorcycle experience.
• Capable of pushing and loading motorcycles.
• High school diploma or equivalent.
• Valid driver’s license and motorcycle endorsement.
• Clean driving record.
• Knowledge and experience with sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them.
• Passion for the motorcycling lifestyle and riding community.
• Attention to detail. 
• High energy level needed.
• Maintain a positive attitude and relationship with all other employees.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Proficient in meeting deadlines on a timely manner.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
• Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Department:     Service

Supervisor:       Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Duties & Responsibilities

• Accept work assignments from Service Advisor/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.
• Keep customers’ vehicle cleaner than when it was dropped off.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.
• Equipped with proper tools.
• Maintain a positive attitude and relationship with all other employees.
• Capable of pushing and loading motorcycles.
• High school diploma or equivalent.
• Valid driver’s license and motorcycle endorsement.
• Passion for the motorcycling lifestyle and riding community.
• Attention to detail. 
• High energy level needed.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Proficient in meeting deadlines on a timely manner.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
• Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Department:     Internet Sales/CSC

Supervisor:       General Sales Manager and/or General Manager

Summary Description

Oversee Internet Fit Specialists who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities. 

Duties & Responsibilities

• Hiring, training, motivating, counseling and monitoring the performance of Internet Sales/CSC department.
• Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals.
• Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.
• Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
• Holding daily sales meetings and conducting sales training.
• Handling incoming internet leads and setting appointments.
• Handle incoming phone call leads and setting appointments.
• Handle live website chat sessions.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workload of all employees.
• Set policies and procedures for department.
• Manage employee performance (evaluate and council).
• Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.
• Maintain records of all employee performance reviews.
• Provide training for all department employees. 

Qualifications & Job Requirements

• Call center and telemarketing experience a plus.
• 2+ years of sales and management experience.
• Strong appointment setting. objection handling skills and closing skills.
• CRM experience.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Have a love of motorcycles.
• Strong work ethic and willing to give 110% until the job is complete and done right.
• Professional demeanor and appearance.

Physical Demands

• Requires the use of both hands.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles. 

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management. 

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Job Title:          Internet Fit Specialist

Department:     Internet Sales/CSC

Supervisor:       Internet Sales Manager

Summary Description

The Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments.  

Duties & Responsibilities

• Handle incoming phone/internet leads and setting appointments.
• Handle live website chat sessions.
• Follow up with internet and incoming phone calls.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions with an upbeat and friendly tone.
• Answer all customer questions or make a commitment to get the answer in a timely manner.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None 

Qualifications & Job Requirements

• Excellent listening and communication skills.
• Strong time management skills.
• Great problem-solving.
• Capable of making smart decisions in a fast-paced work environment.
• Strong work ethic and motivated by results and self-improvement.
• A performance mindset.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Ability to learn customer management relationship software (Eleads).
• Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
• Ability to handle confidential information responsibility required.
• Ability to work a flexible schedule including evenings and weekends.
• High school diploma preferred. 

Physical Demands

• Requires the use of both hands.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time. 

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles. 

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Department:       Administration

Supervisor:         General Manager

Summary Description

This position is the top-level financial position in the dealership and requires the ability to direct accounting work of some complexity. Dealership accounting is deceptively complex and requires knowledge of accounting theory, principles and procedures and the ability to apply that knowledge creatively to a well-defined standard system designed for use by Harley-Davidson motorcycle dealerships.

This position is responsible for supervising the accounting use of dealership management software; supervising the work of accounting assistants; supervising the preparation of financial and statistical reports; responsible for the submission of monthly financial information to The Motorcycle Company (TMC) and Harley-Davidson Motor Company, and also responsible for oversight of administration of onsite human resources.

Daily work is performed independently and is subject only to review by TMC, ownership and audited by external certified public accountants. The ability to interact positively with non-financial personnel, discern their financial information needs, and then create and interpret financial reports to assist them in executing their responsibilities is a required skill.

Duties and Responsibilities

• Assist TMC in establishing the accounting policies, practices, standards and controls of the dealership and supervise the maintenance of all books and records recording dealership assets, liabilities, ownership investments and revenue and expense transactions.
• Prepare and review monthly trial balances and general ledger detail postings.
• Investigate all anomalies or errors and prepare general journal entries to adjust accounts and reports to appropriate amounts.
• Reconcile subsidiary ledgers to general ledger control balances.
• Maintain spreadsheets or other auxiliary sub-ledgers to supplement standard accounting software capabilities.
• Resolve accounting issues as they arise in the daily processing of dealership transactions.
• Recommend and implement changes to continuously improve systems and financial performance.
• Prepare special financial analyses as directed by management.
• Supervise and oversee proper functionality of the payroll processing, time clock and scheduling systems.
• Communicates payroll information to employees in a timely manner and resolves payroll issues as they arise.
• Oversee and monitor preparation of daily bank deposits compiled and reconciled from accounting reports and point of sale cash drawer media for all methods of payment.
• Monitor, control and ensure the timely collection of customer accounts receivable and contracts in transit.
• Manage all aspects of inventory accounting, including valuation, internal controls and reporting procedures.
• Review and finalize all motorcycle sales transactions.
• Compile payroll information for submission to an external payroll service and or TMC, processing payrolls using accounting software functionality.
• Supervise compliance with motor vehicle regulations, the filing of all required reports, and the remittance of all payments on a timely basis.
• Comply with all taxing authority requirements. Make timely deposits of required sales taxes and file all sales tax returns as required.
• Represent the dealership with banks, insurance providers and other financial services firms and negotiate favorable rates and programs for the dealership with vendors.
• Supervise and ensure all major units are entered into inventory and ready for sale immediately after arrival.
• Supervise and ensure submission of all funding packages to financial institutions.
• Ensures adherence to TMC policy in submitting and tracking financing contracts in transits.
• Prepare deal jackets for audit process in a timely manner.
• Supervise and ensure all sales deals are finalized and SWRs submitted in a timely manner.
• Ensure all journal entries and expenses are allocated and recorded properly.
• Supervise the management of cash by accelerating receipts, timing disbursements to the dealerships best advantage, and utilizing all available credit facilities to take maximum advantage of all cash available to the dealership.
• Supervise compliance with taxing authority regulations, the filing of all required tax returns and reports, and the remittance of all tax payments on a timely basis.
• Complete and ensure proper submission of all DMV paper work to the DMV on time and accurately for all major unit sales.
• Supervise compliance with Department of Motor Vehicle regulations, the filing of all required reports, and the remittance of all payments on a timely basis.
• Supervise the investigation of any anomalies noted in dealership books and the preparation of general journal entries to adjust accounts and reports to appropriate amounts.
• Prepare special financial analyses as needed by management.
• Assist TMC in establishing major economic objectives and policies for the dealership and supervise the preparation of periodic financial, statistical, and graphical reports that summarize the dealership’s financial position and results of operations for each accounting period.
• Prepare special financial analyses as directed by management.
• Oversee the hiring process. Provide “hands-on” support to departmental managers to ensure uniformity with regard to dealership hiring practices.
• Responsible for the New Employee Orientation and Training Program to ensure that all personnel are properly introduced to all departments and activities throughout the dealership.
• Facilitate all dealership wide, departmental and individual training and development.
• Assist managers in developing and monitoring developmental plans for individuals in their departments.
• Conduct periodic employee feedback sessions to assess employee morale and job satisfaction.
• Serve as liaison, between the dealership and the payroll/benefits company, regarding employee benefits.
• Ensure an effective Employee Performance Management Process is applied consistently throughout the dealership. The process includes establishing individual performance goals, periodic performance reviews, yearend performance review and coaching process for employees not performing at an acceptable level.
• Ensure training and development processes are aligned with the Performance Management Process.
• Act as a liaison for managers and employees when working on performance or behavioral improvement plans as well as assisting employees with conflict resolution.
• Ensure Safety and Health processes meet organization objectives and regulatory compliance.
• Maintain records for all work injury claims and OSHA requirements.
• Oversee and manage any Worker’s Compensation claims.
• Maintain employee rosters and communication directories.
• Ensure new hire training includes appropriate content to reinforce the dealership’s philosophy on customer service and our commitment to make it right.
• Maintain central location for all Standard Operating Procedures (SOP’s), job descriptions and organization charts.
• Maintain procedures and benefits available to employees and to provide a framework for employees to resolve employment situations in a fair and consistent manner.
• Maintain all required employment records in compliance with regulations and in a secure location and ensure completeness of them.
• Maintain employee schedule online/enter all employees in schedule base maintain schedules audit departments for schedules posted.
• Enter all new hires in time clock system/payroll system.
• Audit and ensure completeness of all time cards every pay period.
• Manage and ensure coverage of all receptionists.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Supervises all onsite human resources administration.
• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments for all Accounting Department personnel within their skill level.
• Set policies and procedures for the Accounting Department.
• Manage employee performance (evaluate and counsel).
• Conduct employee performance reviews with all Accounting Department employees.
• Work with all Accounting Department employees to establish training plans.

Qualifications & Job Requirements

• 4-year college degree with a major in accounting is required.
• Certified Public Accountant, Certified Management Accountant or progress towards certification is highly desirable.
• Master of Business Administration degree with an emphasis on accounting and finance is highly desirable.
• 7 years minimum experience including at least 2 year experience as a Controller for a small or medium size company.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Excellent communication skills including written and verbal / interpersonal.
• Capable of maintaining confidentiality of appropriate information.
• Must be able to multitask and input data with accuracy and efficiency in a high paced environment.

Physical Demands

• Frequently works on a computer in a typical office environment.

Working Conditions

• The noise level in the work environment can be loud at times.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles. 

Department:    Motorcycle Sales

Supervisor:      Sales Manager and/or General Sales Manager

Summary Description

Lead individual teams within the Sales department while focusing on customer and employee retention. Set the tone in a fun, upbeat environment. Achieve success with our revolutionary, proven, sales process that is all about creating a better motorcycle buying experience with happy/motivated employees, who love what they do.

Duties and Responsibilities

• CXI and customer retention.
• Unit volume for team.
• Productivity of individuals on sales team.
• Front and backend margins.
• Closing of deals and overcoming objections.
• Recruit, training, motivating, counseling and monitoring the performance of individual sales teams.
• Assist individual salespeople in setting aggressive, yet realistic monthly sales goals.
• Track all customers and making sure all leads are logged along with effective follow up for all potential buyers by monitoring a prospecting and sales CRM system.
• Ensure that the team meets or exceeds all activity standards for prospecting calls, appointments, customers logged, and closes.
• Participate in daily sales meetings and conducting sales training.
• Ensure that customers are greeted immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs, wants and the ability to buy.
• Follow the dealership sales process so that all customers receive consistent treatment when doing business.
• Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Enforce road test, pre-delivery inspection, and vehicle delivery policies.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”.
• Carry out daily team meetings.
• Continuously train and develop your team on techniques and the sales process.
• Monitor and follow up with all sales leads and work every deal to completion.
• Daily one on one meetings with Fit Specialists, ensuring training, trend analysis, performance review, and planning.
• Train all sales personnel to use the dealership sales process.
• Model and expect from your team superior customer service.
• Model and expect 100% compliance to all policies and procedures for the Sales Department and the dealership.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Daily one on one meetings with Fit Specialists, ensuring training, trend analysis, performance review, and planning.
• Train all sales personnel.
• Ensure adherence to policies and procedures for the Sales Department in concert with the Sales Manager and/or General Sales Manager.
• Model and expect from your team superior customer service.
• Model and expect 100% compliance to all policies and procedures for the Sales Department and the dealership.
• Assist the Sales Manager and/or General Sales Manager with recruiting, interviewing, hiring and firing of employees.

Qualifications & Job Requirements

• Minimum 3-years auto or motorcycle sales experience required.
• Auto or motorcycle sales management experience preferred but not required.
• High School Diploma or equivalent degree or greater required. 
• Ability to take initiative and problem solve. 
• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big ticket retails sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail. 
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• High energy level needed.
• Be self-motivated, positive, driven and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
• Valid driver’s license and motorcycle endorsement.

Physical Demands

• Requires the use of both hands.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push an 800+lb motorcycle. 

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts. 

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Department:     Motorcycle Sales

Supervisor:       Sales Manager and/or General Sales Manager

Summary Description

Assist the Sales Management Team with administrative work and data entry to provide a more fluid buying experience. Responsible for providing a full range of administrative support. Daily work performed under the direct supervision of the Sales Management Team and requires a high degree of accuracy and discretion, as many of the documents handled are extremely sensitive.  

Duties & Responsibilities

• Provide prompt, dependable, high quality, word processing to the Sales Department and Business Managers.
• Provide high quality assistance to personnel to ensure a smooth running and productive sales environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Set-up and maintain an accurate easy to access filing system for all important documentation.
• Package deals, track down titles, help find information needed to help fund/finalize deal.
• Create schedule in ScheduleBase for Sales Department.
• Create motorcycle hang tags in compliance with state regulations and company policies.
• Analyzes and verifies customer information provided from Fit Specialists and ASMs and then enters information exactly as it appears in Lightspeed/Talon.
• Prints reports from Lightspeed/Talon, Google Docs, H-Dnet, and other dealership systems as requested.
• Updates notes and other information in various Google Sheets.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None 

Qualifications & Job Requirements

• High school diploma or the equivalent.
• 2+ years’ customer service experience.
• Must possess a positive attitude and show enthusiasm for the products we sell.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Must be able to multitask and input data with accuracy and efficiency in a high paced environment
• Good verbal communication skills.
• Pleasant phone manner.
• Must maintain a professional appearance and a neat, well organized work area.
• Valid driver’s license and a good driving record. 

Physical Demands

• Requires the use of both hands.
• Frequently works on a computer in a typical office environment.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.           

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Department:   Administration

Supervisor:     Managing Partner(s)

Summary Description

Oversee and manage the operation of the dealership. Responsible for maximizing return on investment, profit and loss, daily operation, planning, development, and implementation of marketing plans for both short-term and long-term growth. Has direct responsibility for managing and controlling company assets, as well as managing and developing employees for future growth.

Duties & Responsibilities

• Provide direction and coordination for all areas of dealership operation.
• Establish and communicate operating policies and procedures for dealership.
• Balance the demands of employees, suppliers, customers, owners, and community.
• Ensure departments maintain budgeted revenue and expense objectives.
• Maintain records, controls and requests reports from subordinates to evaluate dealership performance.
• Hold department managers accountable for established monthly and annual objectives and financial goals.
• Approve all major departmental expenditures.
• In collaboration with the Managing Partner(s), make recommendations/changes to the operating plan and related budgets.
• Set policies, procedures and processes for dealership.
• Coach, counsel and evaluate direct reports.
• Manage recruitment, interviewing, hiring and termination of staff.
• Conduct performance reviews on a regular basis for direct reports.
• Monthly composite review with managers
• Set and/or approve compensation plans for dealership employees.
• Provide appropriate training for management team to have the skills to do their job. (seminars, sales training, technical training, etc.)
• Hold management accountable for leading their people.
• Delegate responsibility to managers as needed.
• Manage conflicts between departments and individuals within the dealership.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Set policies, procedures and processes for dealership.
• Coach, counsels and evaluates direct reports.
• Manages recruitment, interviewing, hiring and termination of staff.
• Conducts performance reviews on a regular basis for direct reports.
• Monthly composite review with managers.
• Set and/or approve compensation plans for dealership employees.
• Provide appropriate training for management team to have the skills to do their job. (seminars, sales training, technical training, etc.)
• Hold management accountable for leading their people.
• Delegate responsibility to managers as needed.
• Manage conflicts between departments and individuals within the dealership.

Qualifications & Job Requirements

• Seven years or more of progressive management experience.
• Demonstrated ability to manage all financial and management aspects of a $50+ million-dollar business.
• Demonstrated ability to hire, manage, and retain quality employees.
• Preferred knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Ability to communicate effectively to resolve problems with other dealership employees, suppliers, Harley-Davidson representative and governmental agencies.
• Excellent communication skills including written and verbal/interpersonal.
• Capable of maintaining confidentiality of appropriate information.
• Must be able to multitask and input data with accuracy and efficiency in a high paced environment.

Physical Demands

• Requires the use of both hands.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Job Title:        Receptionist

Department:   Administration

Supervisor:     Controller and/or Human Resources Assistant

Summary Description

Assist the office personnel of the dealership by greeting customers, answering the telephone, transferring calls, and taking messages for all dealership personnel. Assist office staff by typing letters and filing records.

Duties & Responsibilities

• Provide courteous, prompt and accurate telephone answering service for all dealership personnel.
• Handle telephone transactions quickly, and courteously. Welcome customers to the dealership and provide assistance to them providing information, recording messages or forwarding calls.
• Greet internal and external customers immediately, in a courteous and friendly manner.
• Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Open mail and routes it to appropriate dealership personnel.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High school diploma or the equivalent.
• 2+ years’ customer service experience.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Good verbal communication skills.
• Pleasant phone manner.
• Must maintain a professional appearance and a neat, well organized work area.
• Valid driver’s license and a good driving record.

Physical Demands

• Frequently works on a computer in a typical office environment.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 10 pounds.

Working Conditions

• The noise level in the work environment can be loud at times.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles. 

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Department:       Administration

Supervisor:         Controller             

Summary Description

The position is responsible for the operation of all accounting related features of the dealership management software, assisting with the preparation of financial and statistical reports for dealership management and for the submission of monthly financial information to Harley-Davidson Motor Company.

Duties and Responsibilities

• Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Set-up and maintain an accurate easy to access filing system for all important receivable documentation.
• Reconcile cash registers & petty cash on a daily basis.
• Coordinate and track vehicle sales documentation process.
• Ensure all Major Units are entered into Lightspeed and proper documentation is ready and available for unit sale.
• Ensure all funding packages are compiled and funded in a timely manner.
• Update the CIT log for all funding/hold checks and cancelations.
• Finalize and SWR all sales units in a timely manner.
• Ensure all funding confirmations and payoff requests get submitted to Grand Rapids.
• Ensure all trade-ins get paid off/titled and into Lightspeed accurately and documentation to the sales department for sale.
• Submit and track all NSF customer communications in attempts to reduce/remove issues
• Compute and process payroll data.
• Compliance with Department of Motor Vehicle regulations, the filing of all required reports, and the remittance of all payments on a timely basis.
• Resolve accounting issues as they arise in the daily processing of dealership transactions.
• Investigate and trace errors and record adjustments to correct inadvertent postings to incorrect accounts.
• Reconcile all subsidiary ledgers to general ledger control balances on a daily, weekly and monthly basis. In some cases, maintain spreadsheets or other auxiliary sub-ledgers to supplement standard accounting software capabilities as prescribed by the Operations Manager.
• Prepare daily bank deposits by compiling and reconciling accounting reports and media from point of sale cash drawers with receipts accepted in currency, checks and credit cards.
• Supervise the maintenance of vendor records and tracking of outstanding obligations payable by due date so as to optimize cash flow and take full advantage of vendor payment terms beneficial to the dealership.
• Supervise the examination and distribution of vendor invoices and other payment requests to appropriate general ledger account classifications.
• Supervise the issuing of checks in payment of merchandise purchases, supplies, services and customer accommodations.
• Supervise the compliance with Department of Motor Vehicle regulations, filing of all required reports, and remittance of all payments on a timely basis.
• Supervise the compliance with all taxing authority requirements and making timely deposits of required taxes and filing of tax returns as required.
• Audit and resolve any anomalies encountered in daily financial transactions as recorded by others in dealer management system modules and execute the daily transfer of transactions from dealer management system modules to the accounting software in use.
• Prepare special financial analyses as directed by the Operations Manager and the General Manager.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Bachelor’s Degree with a major in accounting.
• Minimum of two years’ experience as a full charge bookkeeper.
• Experience with relevant accounting software programs – ADP Lightspeed NXT, Talon, ADP, Reynolds and Reynolds, Peachtree, QuickBooks, ATX, etc.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Experience in the professional use for research, of an Internet browser.
• Ability to communicate effectively to resolve problems with other dealership employees, suppliers, Harley-Davidson representatives and governmental agencies.
• Must be able to multitask and input data with accuracy and efficiency in a high paced environment.

Physical Demands

• Frequently works on a computer in a typical office environment.

Working Conditions

• The noise level in the work environment can be loud at times.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles. 

Job Title:                           Event Coordinator

Department:                      Administration

Supervisor:                        General Manager and TMC Marketing Director

Pay Class/Status:              Hourly/Non-Exempt

Summary Description

Our business incorporates many small events throughout the year as well as many big events during the summer time. These events are the basis for providing our customers with an exceptional experience. The Event Coordinator is critical to planning and executing these experiences for our customers.

Duties and Responsibilities

• Obtain city, health, and alcohol permits.
• Event layout and traffic plan coordination.
• Schedule and facilitate dealership events.
• Weekly Event Coordinator conference calls.
• Maintain weekly and monthly Events calendar.
• Take pictures during events (keeping FB page current during events with updates).
• Contact person for advertisers and walk-ins on-site and directs information to TMC Marketing Director. 
• Track various expenditures and revenues, collecting fees and maintaining any necessary records.
• Maintain in-store promotional material (Bag stuffers, marketing synopsis, door flyers).
• Keep Dealer Event Entry up-to-date with events.
• Update staff on current events, promotions, etc.
• Compose and edit promotional and informational materials such as e-blasts, brochures, advertisements, etc.
• Ensure adequate staffing for events and schedules set-up, technical, stage and other crews accordingly; supervises crews during events, facilitates break-down.
• Provide assistance and information to customers and staff during events.
• Coordinate catering needs, preparing conference and meeting materials.
• Attend a minimum of two (2) Motorcycle Sales Department morning huddles each week, with the Saturday morning huddle being mandatory, and run through upcoming event(s) info and event spiffs.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Approachable, likeable, and enthusiastic personality.
• Excellent communication skills.
• Knowledge and experience with the Products and Services offered in a Harley-Davidson dealership, or the demonstrated ability to quickly learn them.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• High energy level needed.
• General math, customer service, excellent personal communication.
• Must be able to work effectively with all areas of the dealership to maximize both the experience for both customers and employees of the dealership.
• Experience with computer systems including Microsoft Suite, and Google Products, and or the ability to quickly learn.
• Ability to handle confidential information responsibility required.
  High school diploma preferred.
• Valid driver’s license.
• Previous experience in marketing and events coordination a plus.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

_____________________________________                   _______________

Employee Signature                                                               Date

_____________________________________                   _______________

Management Signature                                                           Date